Last Updated: 19 August 2025

1. Our Commitment to Your Privacy

OneSmile Pte Ltd ("OneSmile", "we", "us", or "our") is committed to protecting your privacy and handling your personal data in a secure and responsible manner.

This policy outlines how we collect, hold, use, and disclose your personal data in accordance with Singapore's Personal Data Protection Act 2012 (the "PDPA").

This policy applies to personal data we collect through our website, social media channels, marketing activities, and during the provision of our services. By providing us with your personal data, you consent to its collection, use, and disclosure as described in this policy.

2. The Types of Information We Collect

We collect data that is reasonably necessary for our business functions. The types of data we may collect include:

• Personal Data: This includes your full name, date of birth, residential address, email address, telephone number, and payment or billing information.

• Sensitive (Health) Information: As part of our assessment and treatment process, we may collect information about your dental and general health. This includes, but is not limited to, dental impressions, photographs of your teeth and face, treatment plans, and communications with our affiliated dental professionals. We will only collect sensitive information with your explicit consent.

• Technical Information: Your Internet Protocol (IP) address, browser type, device identifiers, and operating system.

• Usage Information: Information about how you access and interact with our website and services, such as the pages you visit and the features you use.
  
  

3. How We Collect Your Information

We collect personal data in the following ways:

• Directly from You: When you complete forms on our website (such as the free assessment form), create an account, purchase products, or communicate with us via email, phone, or in person.

• Automatically: When you visit our website, we may collect Technical and Usage Information using cookies and similar technologies.

• From Third Parties: We may receive information from third parties, such as our dental partners or marketing affiliates, where you have consented to them sharing your information with us.
  
  

4. Why We Collect, Hold, and Use Your Information

We collect, hold, and use your personal data for the primary purpose for which it was collected, which includes:

• Assessing your suitability for our clear aligner treatment.

• Developing and managing your personalised treatment plan.

• Processing your orders and payments.

• Communicating with you about your treatment and providing customer support.

• Fulfilling our contractual and legal obligations.

We may also use your information for a secondary purpose that is related to the primary purpose, where you would reasonably expect us to use it, such as:

• Improving our website, products, and services.

• Internal administrative purposes, including training and auditing.

• Sending you marketing materials (only where you have consented).
  
  

5. Marketing Communications and Your Consent

We comply with the provisions of the PDPA, including the requirements related to the Do Not Call (DNC) Registry. We will only send you direct marketing communications, such as emails about promotions, newsletters, or new services, if you have provided your clear and unambiguous consent.

How to Opt-Out of Marketing

You can withdraw your consent to receive marketing materials at any time, without any charge. To do so, you have two simple options:

1. Click the "unsubscribe" link located at the bottom of any marketing email you receive from us.
   
   

2. Send an email with your request to marketing@one-smile.com. Please include your full name and the email address you wish to have removed from our marketing lists.
   
   

Opting out of marketing will not affect our essential service-related communications with you regarding your treatment or account.